Exploring Blockchain-Based Digital Ticketing Management

Published by : Mudit | Apr-14-2021

blockchain for digital ticketing management

  • Over the last decade, the introduction of Digital Ticketing has become a significant trend. Attendees can now buy tickets on their smartphones, save a copy of their ticket to their device pocket, and use it to gain access to the venue directly. Ticket sellers will now communicate with their customers on a more intimate level and start cultivating long-term relationships. This has become a more convenient and beneficial method of event ticketing; additionally, observing how things are unfolding in the ticketing industry can provide insight into how Blockchain solutions can impact ticketing solutions and help the industry evolve.

    Digitized Ticketing’s Current Challenges

    While digital ticketing (to some extent) eliminates paper inefficiencies such as fraud and convenience, there are still some digital stumbling blocks to overcome. Unscrupulous resellers take screenshots or photocopies of tickets and resell them to unsuspecting victims several times. Organizers lack power and access to secondary markets, which allows for inflated ticket resale.
    Due to unregulated secondary markets, bad actors may still gain access to events. Personal data is at risk on centralized ticketing systems, which are vulnerable to attacks.

    These challenges create opportunities for blockchain to make an innovative impact on ticketing solutions for those who value protection and accountability.

    Why is Blockchain for Digital Ticketing Management Important?

    By design, blockchain makes it simple for multiple parties to interact with one another without the need for a central authority – particularly when their levels of trust differ. That is why it is critical to building a thriving environment in which participants collaborate to solve a common problem. Using blockchain permissioned networks for digital ticketing solutions will improve the ecosystem of ticketing and provide the following benefits.


    Blockchain networks use an immutable ledger to store information about ticket origins and safe transactions. Instant access to ticket data aids in the full elimination of forgeries.

    Transparency is essential

    The use of blockchain systems allows you to monitor the entire process, from ticket release to ticket purchase, making communication between the parties involved more clear.

    Automated systems

    The use of blockchain-based smart contracts allows event organizers to create transparent and automatically executable pricing, exchange, refund, resale, and benefit distribution laws.

    Blockchain Applications in Digital Ticketing Management 

    Ticketing Protocol Standardization

    Today, ticketing protocol is primarily key to the structure of ticketing information. However, it prevents customer data exchange or ticket tracking outside of a single ticket provider. Blockchain tickets standardize protocol, giving stakeholders crucial control over the market.

    Detailed Documentation

    Awareness is truly a strength when it comes to the ticket blockchain. Event managers will recognize ticket holders, display all past sales, and see if a ticket has been resold and at what price by having access to the entire history of ticket transactions. This cuts down on both fraud and operating costs.

    Also, Read | A Compact Guide to Business Blockchain App Development

    Regulation of the Secondary Market

    Governments all over the world are looking at the secondary ticket market. The solution is to use blockchain tickets. Issuing tickets on the blockchain controls ticket resale establish a fair price for tickets and establishes resale limits. It also aids in the eradication of scalpers.

    Ticket Flow Management

    In event ticketing, blockchain creates an immutable chain of transactions that regulates ticket movement. You’ll know when it was sold if it was resold and to whom, and at what price. As a result, you can verify and monitor the origin of a fare, providing a foundation for dispute resolution and enforcement.

    Know Who Your True Customer Is

    Blockchain ticketing technology allows for near-instantaneous identity verification, ensuring that you know who is attending your event. As a result, event promoters will have a clear picture of who will be in attendance, as well as useful data analytics for potential marketing purposes.

    Preventing Fraud

    Historically, the secondary market consisted of street vendors who purchased cheap tickets outside of a venue and resold them to last-minute ticket buyers at a higher price. Today’s market is dominated by online ticketing platforms. You’ll have complete control over your event tickets if you store them on a blockchain.

    Blockchain Project Examples in Digital Ticketing

    True Tickets is assisting the ticketing issuer in providing digital customizable rights management for digital tickets with Hyperledger Fabric. They’re using blockchain to create a scalable and stable digital ticketing experience that integrates with existing ticketing platforms and CRM systems (CRMs). What is the goal? Buying, selling, and exchanging entertainment tickets has never been easier or safer!

    Winding Tree is a travel industry blockchain-based delivery network. Winding Tree is developing a decentralized alternative to the existing centralized travel distribution landscape, through which everyone can directly access inventory from suppliers. The travel industry is particularly well-suited to a decentralized marketplace because suppliers are specialists in areas where the blockchain falls short: customer support and arbitration.

    A Hypothetical Use-Case Scenario for Event Ticketing with Blockchain

    Our experts at Oodles propose a conceptual model in which a common idea is used to construct blockchain-based event management and ticketing system. An event planner can use the app to build and send an event to a website as well as a mobile wallet. The event will include information such as the event title, date, time, place, and a ticketing ordering button. Then, the participant will order tickets after paying for Token X. X, the e-ticket will instantly go to the participant’s mobile wallet.

    To gain access to the event site, the organizer just needs to search the participant’s e-ticket. We need to build a smart contract layer on top of the Ethereum blockchain network to improve the platform and automate the purchase and selling of event tickets. Developers may use Solidity to create contracts. At least three smart contracts are required: the ERC20 token contract (to create Token X), the event contract, and the ERC721 ticket contract.


    Digital ticketing has progressed from being a straightforward traditional paper stub to being engaging for attendees and organizers. Further, ticketing applications based on blockchain are just a scratch on the surface. Expect blockchain to push the envelope even further for digital ticketing in the coming years.

    Using blockchain for event management systems have now passed the proof-of-concept stage. They are gaining significant traction, making it more appealing for businesses to use the platform to solve their problems. Starting gradually, clearly identifying the problem and blockchain’s unique function in solving them is key to success.

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