Salesforce Blockchain Development: A Distributed Ledger for CRM

Published by : Pankaj | Feb-25-2022

Salesforce Blockchain Development

  • In today’s time, connectivity has transformed the way businesses interact. Thus, many companies want to use and share an immense amount of data with an ever-expanding network of partners. It is with third parties without operational risk. Although, the potential of blockchains technology is in its capacity to change and enhance any given industry.

    The storing, tracking, and authentication of data for every node or partner is on the network. Thus blockchain addresses security gaps by providing a distributed ledger. Also, Blockchains ease security, privacy, and better network building in customer relationship management(CRM). As we know, Customer relationship management (CRM) is a technology comprising infrastructure. That is application software that helps companies manage customer relationships. It also provides interactions and provides for easier business development.

    At present, the increasing security concerns challenge CRM is facing, is the need for data privacy. And also the ability to build trusted networks.

    One of the most capable players in the industry using blockchain technology, Salesforce begins on a journey to address these challenges. Although, the news about Salesforce working on blockchain first comes in 2019 and by 2020. So the company already had several successful projects up and running. It opens the way for future businesses. Thus we need to find out more about Salesforce Blockchain applications, architecture, and benefits.

    What is Salesforce Blockchain?

    Salesforce blockchain is a distributed ledger infrastructure that facilitates user application and salesforce services. It also provides an innovative way to create, secure, and share data from an application with a network of partners. The making is on open-source Hyperledger sawtooth technology and customized for salesforce lightning.

    Although, a low-code-based blockchain platform that enlarges the potential of Distributed Ledger CRM is Salesforce blockchain and built on open-source Hyperledger sawtooth. It allows the organization to build smart contracts, decentralized apps, and networks to share verified data. So a partner can verify records on Salesforce Blockchain. That is, whatever system they use with independent and secured publish. The users in Salesforce can see and work with blockchain data. So the report, automation, and all the places they are willing to work with classic record data.

    One of the most valuable propositions of salesforce blockchain is the level of simplicity. It handles the difficulty of building a secure network and establishing actual authentication protocols. As well as lowering the technological complex, work of the network. And also data integration for building trusted partner networks. It enables the enterprise to bring together authenticated distributed data and CRM processes. Thus the main aim of the salesforce in providing blockchain service. It is to let their customers focus on application logic rather than the infrastructure.

    Core components of Salesforce Blockchain

    For building, deploying, and running distributed ledgers, then Hyperledger Sawtooth is a modular platform. So this blockchain structure employs a novel consensus mechanism called Proof of Elapsed Time(PoET). It is suitable for distributed validators with minimal resource use. Salesforce blockchain features a Smart contract application programming interface. But the profit of Salesforce blockchain is that businesses can leverage the potential of low code. Thus it promotes trust and automation. A smart contract, in its turn, facilitates fulfillment rules that are open to all partners.

    The main pillars of Salesforce blockchains are:

    Blockchain Builder

    It is a set of tools for developing salesforce blockchain applications known as a decentralized app(dApp). It also allows developers and admin to create a blockchain app, add partners, and establish a node infrastructure. The builder features an API for programmatic application setup.

    Blockchain Connect

    It serves as an integration between the blockchain and salesforce apps. So it displays data service synchronization that permits objects. And its fields from the blockchain to record pages in lighting, community, or custom applications.

    Blockchain Engage

    It is a component that facilitates clients to invite parties to Blockchain app development created within Salesforce.

    Consensus Mechanism

    Like other blockchain networks, it provides several consensus protocols. It allows the network to decide which process works best per their requirements.

    Hyperledger Sawtooth

    For the building of Salesforce Blockchain, it is the Blockchain-based protocol. Also, to make Smart contracts safe and efficient for enterprise purposes, Sawtooth is an open-source Blockchain platform. It is for the distributed ledger(DTL) solution.

    Smart contracts APIs

    Based on confidence and automation, Smart contracts provide businesses to grow new business models. So for ruling all across the network, APIs permits Blockchain Developers to build and deploy a set of business.

    Also, read: Emerging Use Cases of Smart Contracts on Blockchain Technology

    Read more: Hyperledger Blockchain Projects | Everything You Need to Know

    Benefits of Salesforce Blockchain Application Development

    It is a managed blockchain platform that promotes low development complexity. It also offers many benefits for CRM. So, here is a listing of the most prominent benefits of the Salesforce blockchain.

    Improved Connectivity

    For connecting with customers, the acquiring of blockchain technology offers uninterrupted connectivity.

    Data automation

    Salesforce blockchain empowers users to respond to blockchain data insights. It is through native integration with salesforce in a smooth way. Thus it is with the ability to sustain technical breaches.

    Precise Tracking

    Blockchain permits the salesforce to track customers’ interests and purchases order, in a precise way. It is for frequent purchases to engage customers with attractive offers.

    Easy Network Building

    Salesforce Blockchain facilitates maintaining and building blockchain applications, networks, and smart contracts. Thus they are unique and specific to business needs. The platform uses a low-code way that was an original feature of other Salesforce apps too. So with the same process as any customer relationship management object, users can build and share blockchain projects.

    Extensive Insights

    Modern technology provides immense insights with precise data analytics. It is for business management and customer satisfaction benefits.

    Salesforce Blockchain Use Cases in CRM

    It is a quick way to build trusted affiliate networks. Its metadata capabilities enhance CRM performance and offer a distributed ledger infrastructure.

    Although companies can speed up their business by combining CRM workflow with blockchain. It makes it easier to create new business processes and models that ample sales, service, and marketing. Every member of the blockchain network can see and verify every transaction. So blockchain changes outdated process and completely rebuild them. Thus the full copy of the data at any node is by a distributed ledger. So, other vendors and salesforce can host nodes.

    Moreover, managing and deploying blockchain workflows, contracts, apps, and networks are with a click of the mouse. That happens with open-source blockchain technology and Salesforce Lightning.

    Also, read: Blockchain P2P Lending Platforms | Revolutionizing Lending


    The solid networks with no programming use Salesforce blockchain. It permits users to connect with their partners. Thus, lowering the barrier to creating trusted networks design of technology is unique. It empowers companies to bring together authenticated distributed data and CRM processes.

    It permits users to build and maintain networks, apps, and smart contracts. Also, users can make and share blockchain objects and layer blockchain data on top of existing sales, services, and marketing flow. That is the form of search queries and process automation. To get information about blockchain technology, its service, functioning areas, and application connect with our Oodles blockchain development experts.

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