Insurance, which has a history of being one of the most conservative, hierarchical, and walled industries, is awaking and experimenting with modern technologies. Customers’ skepticism of traditional financial services has resulted in high levels of underinsurance, fueling the corporations’ modest but persistent desire for new technology, particularly blockchain. Insurance organizations are seeking blockchain development experts to assist them in integrating technology, fueled by both curiosity and apprehension. Blockchain has piqued people’s attention due to its promise of being time-saving and cost-effective in transaction costs. Also, insurers are cautious of this breakthrough, fearing that it would create new vulnerabilities for hacking and cyber attacks.
Let’s explore how insurance organizations can securely exploit blockchain app development and realize the transformation of a range of financial services.
Let’s begin with an insurance-related concept of blockchain.
Blockchain technology, which eliminates the need for intermediaries, is based on the distributed ledger principle. Because backups of the mutual ledger are stored in multiple users’ locations, every endorsed insurance company, insurer, broker, or underwriter has access to the same pool of data that is constantly updated.
All transactions on a blockchain are authenticated and encrypted, and all record changes are released as additions to the original details.
Patient data may be encrypted and shared between hospitals and insurers (even across borders) using blockchain, eliminating duplicated and inaccurate records, slow insurance collection, claim denials, and unnecessary paperwork.
More than 80% of insurance companies have adopted or plan to introduce blockchain technology, according to the Accenture Technology Vision 2019 survey. It’s reasonable because many blockchain insurance projects are only at the proof-of-concept level.
To promote acceptance, some companies, such as the Blockchain Insurance Industry Initiative (B3i) and the Institutes’ RiskStream Collaborative, have chosen to partner and form partnerships.
These trailblazing collaborations building blockchain-based platforms have enabled the following blockchain usage cases.
Regular methods relying on publicly available data and proprietary data sources are incapable of identifying fraudulent practices, which saves the insurance industry a lot. The gathered data were usually dispersed as a function of the legal constraints that come with publicly identifiable information.
Fraudsters, unfortunately, are taking advantage of these flaws. For eg, multiple lawsuits may be filed for a single care case.
Data maintained on a blockchain-based database is encrypted using cryptographic signatures and granular authorization settings. It ensures that both sides can share data and verify its validity without sharing sensitive information.
Businesses may use a shared decentralized database to consolidate historical data and spot questionable patterns, such as:
For added security, insurance carriers can supply customers with secure digital ID cards that cannot be falsified.
Insurance companies are referred to as “walled gardens” for a reason. Customers have little access to knowledge on how their personal data were used. They would never know that their knowledge is shared with third parties, for example. It’s understandable that customers distrust insurance providers, particularly when they experience lengthy claim processing times or denials—all when rates increase.
Three big advantages will be achieved if many insurance companies want to contribute data to the same decentralized and shared ledger:
Insurance companies can create more accurate customer accounts to eliminate redundant data. Since the data in the blockchain database were real, insurance companies will have no questions about it.
Customers will be able to see what records their insurers have on them and how the information is used. Furthermore, say analysis can be automated as blockchain is mixed with machine learning and artificial intelligence, resulting in quicker payouts.
Third-party statements or transactions made via personal computers may be instantly validated thanks to blockchain. The insurance company will be able to see all of the transactions that have been reported on the blockchain in the future.
Selling and managing insurance premiums takes a lot of time and commitment. Insurance companies who stick to slow, paper-intensive traditional approaches lose out to more technologically savvy competitors in a competitive market. Low premiums can be achieved by automating claim management.
Any of the procedures will be automated thanks to smart contracts, which are becoming more popular in property and casualty insurance. When used in combination with embedded equipment, such as anti-theft sensors, a smart contract can automatically process claims as they go off under pre-programmed conditions.
True insurance administration, on the other hand, necessitates a boost in both insurer and client trust. Building a blockchain-based ecosystem with a significant number of high-profile members is the most efficient way to achieve this equilibrium. The Bank of China is a prime example of this when it recently announced a blockchain partnership with major insurance companies.
When new documents are added to the blockchain, distributed ledger technology helps to update and validate the data against existing records in the network, reducing operating costs and maintaining transaction security.
Another factor that slows claim processing is the need for bank transactions, which can be avoided with distributed ledger technologies. Customers usually do not see payouts for several weeks. When banks and insurers have confidence in a consolidated structure, payouts can be handled quickly.
Also, Read | Blockchain in Insurance (Claims Processing Use Case)
Blockchain technology is an important part of helping the insurance sector change and moves away from outdated procedures. Insurance creativity is critical because customers need transparency, speed, and cost versatility. Blockchain is designed to meet these desires and to meet the specific needs of each participant.
If there is less or no chance of fraud, people may have more confidence in their insurance companies. When complex policy claims are processed 10 times quicker, there’s no need for friction. Simultaneously, insurers will have greater price options as claim management becomes more automated.
In addition, the use cases discussed are just the beginning. As more blockchain-based technologies go live and more businesses develop alliances, the insurance industry’s tech ecosystem can broaden, resulting in improved case management, audit, and risk modeling products.